• You can cancel your trip at any time before the tour starts. Message us on Telegram, email us or come to our office. The date of cancellation is the day we receive your message.
• We will refund everything you have paid, minus the actual costs we have already incurred and cannot recover: non-refundable train or plane tickets, hotel cancellation charges, and entrance tickets already paid for.
• Every amount we withhold will be supported by a document: a ticket, an invoice or the supplier’s cancellation terms.
• If no such costs have been incurred yet, we will refund the full amount.
• Failing to turn up for departure without notice also counts as cancelling the trip: we will refund whatever we manage to recover from carriers and hotels.
• Instead of cancelling, you can move your trip to another date or transfer your place to another person. Your manager will tell you whether this is possible without extra costs.

• If the group does not fill up, a train is cancelled, or the tour cannot go ahead for another reason on our side, we will offer you another date or refund 100% of your payment. The choice is yours.
• If the total price of the tour rises above the agreed price, you may withdraw from the trip without any deductions (Article 30 of the Law “On Tourism”).
• If we do not start the tour on time, or it is clear that we will not complete it on time, you may withdraw and demand a refund and compensation for losses (Article 19 of the Law “On Consumer Rights Protection”).

• If part of the programme did not take place through our fault, or the service was provided with significant shortcomings, you are entitled to demand a proportionate price reduction or a refund and compensation for losses (Article 19 of the Law “On Consumer Rights Protection”).
• Tell your guide or manager about the problem straight away — it can often be fixed during the trip.
• You can report shortcomings within six months after the end of the tour.
• If you yourself decline part of the programme during the trip, its cost is refunded to the extent we manage to recover it from suppliers.

1. 1Message us on Telegram or by email with your full name, booking number (UZ-xxxxx), tour date and the reason for the refund.
2. 2We will send you a calculation: how much we are refunding and which costs have been withheld, with supporting documents.
3. 3We will refund the money within 10 days of receiving your request.
4. 4Refunds are made by the same method you paid: to the same card via Click or Payme. Cash payments are refunded at our office on presentation of your passport, or to a card if you specify one in your request.

If we delay a refund, we will pay a penalty of 1% of the refund amount for each day of delay, but not more than the refund amount itself (Article 28¹ of the Law “On Consumer Rights Protection”).

• Contact us first — we will look into it and reply in writing.
• You have the right to apply to the Consumer Rights Protection Agency under the Antimonopoly Committee of the Republic of Uzbekistan.
• Or to a court — at your place of residence, at the company’s location, or at the place where the harm was caused (Article 29 of the Law “On Consumer Rights Protection”).

This English version is a translation provided for convenience. In case of any discrepancy, the Uzbek and Russian versions prevail.